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Reporting Outages

1. If your power goes out… Check your breakers inside and outside. See if they are on or off. If a breaker is off, turn it on. If it kicks off, you have a short and need to call an electrician.
2. Check with your neighbors to see if their power is out as well.
3. Call TREC (877)456-8732.
4. If you experience an outage outside of our regular business hours, on weekends or holidays, call our toll-free number (1-877-456-8732) to reach our outage reporting system. We have an automated outage system in place with 48 telephone lines that is used in case of a large outage. This automated outage system allows us to take more calls at one time, therefore helping you to avoid getting a busy signal in these instances. The automated outage reporting system uses Caller ID to identify you through your telephone number. For this system to work properly, you have to call the outage in from a phone number that is on your account. Our dispatcher can then use this information to send crews to work on your outage.

Consider replacing incandescent lights that are used for extended periods of time with fluorescent lights. Fluorescent lights use lower wattage for the same light output and they don’t give off as much heat.